Customer Service Center

If you are having any difficulties with the website, or have questions:

Call Toll-Free: 1-310-539-6000

Frequently Asked Questions:
1. Is the site secure?
  Yes. It is secured by SSL technology and is scanned daily by McAfee Secure.
2. What are the shipping options? and expected delivery time?
Service Ships in.. Estimated Shipping Days Price
* Delivery timing not guaranteed.
US First Class 1-2 days 3-5 days*
Any # Items $5
Standard Delivery
* Delivery timing not guaranteed.
- Free Shipping Not Applicable
US Priority Mail 1 day 2-3 days*
Any # Items $9
2 Day Express
* Guaranteed delivery date.
- Free Shipping Not Applicable
1 day 2 days
 1 item $18
 2+ items $25
Overnight Express
* Guaranteed delivery date.
- Free Shipping Not Applicable
Fedex 1 day 1 day
 1 item $36
 2+ items $45
Global (outside US)
* Delivery timing not guaranteed.
- Free Shipping Not Applicable
Global Priority Mail 1-2 days 5-10 days*
 1 item $20
 2+ items $25
  Orders must be received by 3:00pm Pacific Standard Time to ship the following business day. All orders received after 3:00pm will be delayed by 1 day.
3. Do you offer FREE shipping?
  Yes - Orders over $100 are Free Economy shipping - use code FREESHIP in the promotion code field. The FREE shipping does not apply to Express Delivery, please do not use this code if you need to use the 2 Day or Overnight Delivery options. Free Shipping does not apply to Global Shipping (outside US)
4. Do I have the right size?
  Please check our size charts for correct sizing. Call us if you are uncertain and need more guidance.
5. What garment styles are available?
  All of our rhinestone designs can be applied to our full selection of garment styles, including t-shirts, Hoodies, sweat pants, aprons, caps, etc. You can view all of the styles from our styles page. Please call us if you do not see what you want, we can often accommodate special requests.
6. Will the rhinestones fall off the garment?
  All of our products are quality guaranteed. It is very rare for crystals to come loose from the shirts. If this does happen, we will be happy to replace or repair defects from normal wear - quality guarantee.
7. What is the return policy?

Due to the many color selections available, many products are made-to-order. For custom and personalized products, we cannot accept merchandise returns - return details. For non-custom items, there is a $10.00 re-stocking fee per item and shipping charges are not reimbursable. There is a maximum of 2 returned items per order. All requests for returns or exchanges must be made within 7 days from delivery of the products. All exchanged merchandise must be unworn and in re-saleable condition to qualify for a return. Bikini bottoms are not returnable, due to hygiene issues. Please also check our policies section for more details.

8. What is your privacy policy?
  We do not share or sell any of your private information. You will receive only emails related to your order, unless you opt-in to our promotional mailing list - privacy policy.
9. What are the washing instructions?
  We recommend that garments be turned inside out before washing (hand or machine), using cold water (no bleach) and low heat in the dryer. Please do not dry clean.
10. Do you offer discounts for group orders? and large orders?
  Yes. We offer a 15% discount for orders more than $150 - use code GROUP15. There is also a 15% discount for bridal shirts more than $100 - use code BRIDE15. The coupon code is entered on the second page of Checkout, on the same page where shipping options are selected. We have wholesale pricing available for orders of more than 15 pieces per design, and also for retail stores looking to carry our products.